Terms & Conditions of Sale
PRICING & PAYMENTS | DELIVERY | GUARANTEES | RETURNS | REFUNDS | OFFERS | PROMOTIONS
WEEE REGULATIONS | FINANCE | ROLAND & BOSS GUARANTEES | PRIVACY POLICY
1. All prices are subject to change without prior notice.
2. Prices are subject to verification/confirmation at point of sale. We reserve the right to recover monies in connection with incorrect/mistaken pricing. Online prices may differ to in-store prices.
3. Rimmers Music Ltd. accepts payments by most major credit and debit cards, Paypal, cheque and bank transfer. We reserve the right not to accept payment by credit or debit card. Cheques must be cleared before delivery of goods, which takes 7-10 days, therefore direct bank transfer is recommended when payment by card is not possible or not accepted. We regret we are unable to accept American Express (Please note: the Barclays Payment System (EPDQ) offers American Express as an option for payment but, as this is beyond our control, we are unable to remove this option or accept payment by this method.)
4. Damage or short delivery must be noted at the time of delivery to the couriers on their paperwork marked on:
(i) Goods Damaged/Packaging Damaged
(Should the packaging of a parcel look damaged the customer should accept delivery and inform us within 24 hours whether or not the product is damaged).
(ii) Short Delivery - 1 parcel missing etc
If a parcel is found to be damaged the courier delivery documentation or on screen system must be signed for as damaged by the customer otherwise a claim cannot be made for the product. When you sign for the item you are signing to say it has been delivered in good condition and void of damage. If a product if found to be damaged it must be reported to us in within 24 hours and in writing via email.
If the paperwork from the courier is not signed for as damaged we reserve the right to refuse return of the product. If you are in any doubt as to whether your product may be damaged or not please sign for as "damaged" as a precautionary measure.
5. The risk in the goods shall pass to the Buyer on delivery.
6. Not withstanding delivery and the passing of risk, the property in the goods shall remain in the Seller until the Buyer has paid the contract price in full. Until the contract price has been paid in full the Buyer shall hold the goods as bailee only, owing fiduciary duties to the Seller, and if the Seller so requires, the Buyer shall store such goods at no cost to the Seller so that they are clearly identified as belonging to the Seller. If any payment is overdue the Seller may (without prejudice to any of it’s other rights and remedies) recover and resell any or all of such goods and may enter upon the Buyer’s premises for that purpose. The Buyer shall have the right to sell for the Seller’s account (but as a principal in relation to it’s customers) any goods the property in which is vested in the Seller by virtue of this clause, but without prejudice to the Buyer’s fiduciary duties to the Seller and with the intention that the Seller shall retain the right to trace and follow the goods so sold into the Buyer’s rights against it’s customers and into the proceeds of sale until the contract price has been paid to the seller in full.
7. Delivery dates quoted are indicative and not guaranteed although the vast majority of orders within the UK mainland are delivered on the date stated. No liability will be accepted for delay in delivery. We will send you an email when your item leaves the warehouse. If, for any reason, your order is not despatched within the estimated timescale, we will send you an email with the revised delivery date.
8. Delivery to Highlands & Islands, Channel Islands, Isle of Man and
9. Digital pianos will be delivered flat-packed into your ground floor premises.
Where the product ordered is a digital piano, please make provision to assist the driver with delivery - in order to keep the delivery cost to a minimum, our courier provides a one person delivery. Two person delivery is available at extra cost, please ask for details.
10. Next working day delivery on all product orders placed before 2.00pm. For orders placed after this time please allow another working day. Bank Holidays are not working days so please allow an extra day for the delivery. Working days are classed as Monday, Tuesday, Wednesday, Thursday and Friday unless the day has been designated a Bank Holiday.
11. There is a minimum 12 month guarantee on all new products (excludes accessories such as leads, adaptors and stands which have a 90 day guarantee). Where stated there is a 2 year guarantee . Digital Pianos (excluding return-to-base portable digital pianos) carry a minimum of 2 year on-site guarantee. Extended 5-Year guarantees are available on all products over £50 for an additional fee.
12. Returns Policy. Any product may be returned to us for a full refund within 7 days of delivery providing it is in same condition as when delivered and in the original packaging. The buyer however will pay all delivery charges involved including delivering and returning the product. The buyer also agrees to a restocking fee, as detailed in point 14.
13. Should a product be found to be faulty within 7 days of purchase, we will collect the product free of charge and will replace that product free of charge. After this time it will be the buyer’s obligation to return the product to our repairers at the buyer’s expense (apart from on-site guarantee, where we will arrange for an engineer to call).
14. Returns - It is the customer’s responsibility to ensure that the product is returned to us in its original packaging.
15. A restocking fee of 6% of the value of the goods purchased will be charged (Min Charge £5.95) on all returns made within the 7 day period.
16. Some items are excluded from the returns policy, including copyrighted goods (all software, media and sample CDs) where the packaging has been unsealed and/or the product has been registered unless the product is faulty, contact products for Health and Safety reasons including products such as microphones, heaphones, earphones, in-ear monitoring devices and brass and woodwind mouthpieces that have been used or where the hygienic seal has been removed or broken, and products purchased by the customer in-store at one of our showrooms.
17. We guarantee to refund your money within 28 days providing the product has not been dispatched.
Online
18. Subscription to the online music lessons (
Once you have purchased your Spider Amp, register on the Line 6 website (http://www.line6.com) and you get free access to Spider Online, a unique online resource offering over 500 guitar lessons, amp tones, jam tracks and more. Watch videos of top artists dialing in their signature tones. Spark new inspiration with jam tracks, drum-and-bass grooves and drum loops played by top session musicians, plus hundreds of downloadable tones. Lessons cover all genres and styles and include tabs, audio samples and tones. Spider Online has something for everyone – and it’s free for owners of any Spider amp, including Spider I through IV, Spider Valve™, Spider Jam™ and Micro Spider™. Visit http://www.line6.com/spideronline for more information. The content of the Line 6 site is not regulated in any way by Rimmers Music or its affiliates and, as such, we hold no responsibility or liability for the content. All queries regarding this promotion should be directed to Line 6 at http://line6.com/support/community/support/
20. The customer agrees to receive promotional emails and postal information from time to time.
21. We are free to use any feedback given by you in our advertising and promotion. We will not disclose any personal details other than name and comment. (e.g. Joe Bloggs says "Excellent service").
22. The Waste Electrical and Electronic Equipment (WEEE) Directive is now
The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the
Much of the
Many electrical items that we throw away can be repaired or recycled. Recycling items helps to save our natural finite resources and also reduces the environmental and health risks associated with sending electrical goods to landfill.
Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites.
Rimmers Music is obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us. For example, if a customer bought a new keyboard from us, we would accept their old keyboard and prevent it going into a landfill site by disposing of it safely. Customers must return their WEEE item to us within 28 days of purchasing their new item.
Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.
23. Roland Take It Today Scheme
(i) What is Take it Today?
Take it Today is a new finance scheme run by Roland to help with the purchase of Roland musical instruments. The scheme is available through our Rimmers Music Stores. Two options are available:
Option 1 – INTEREST FREE FINANCE
Interest free finance (representative 0% APR) is available on all Roland products from £500 to £2000. A 10% deposit is required and the balance is to be paid over 9 monthly installments.
Option 2 – LOW RATE FINANCE
Low rate finance (representative 3.9% APR) is available on all Roland products over £2000. A 10% deposit is required and the balance is to be paid over 36 monthly installments.
(ii) What can I buy on Take it Today?
You can use the Take it Today schemes to purchase any Roland products above £500. This includes but is not limited to: Electronic Drum Kits, Digital Pianos, Grand Pianos, Synths, Keyboards, Guitar Products, Recording Equipment, Amplifiers, and Accordions.
(iii) Am I eligible for Take it Today?
This scheme is open to
(iv) How to Take it Today
Pay us a visit and select the Roland item that you wish to purchase. Complete a finance agreement through your chosen dealer, which takes a few minutes, and if approved the equipment can be taken straightaway. Or, for a mail order application, call our sales team on 01273 665400 (select option 1).
Requirements for a Take it Today loan application: 10% deposit
(v) Personal Identification
A bank or building society account for direct debits to be set up.
Roland UK Ltd acts as a credit intermediary for Secure Trust Bank Plc on a non-exclusive basis.
Loans provided by Moneyway which is a trading name of Secure Trust Bank Plc. Registered in
For full term Terms and Conditions, please visit:
www.moneywaymusic.co.uk/general/legal-statement
Roland and Boss Product Guarantee and repair terms and conditions
24. (i) Product warranty – all Roland products come with a one year warranty, which can be extended to three years (5 years for Boss compacts) if the end-user registers their product with us. From 1st September 2010, the end-user will need to register their product within 90 days of purchase to qualify for the extended cover.
(ii)Product warranty - any products not registered within 90 days of purchase and requiring a repair in the second and third year of ownership will attract a £30 administration fee. No additional charge for paying by credit card is payable on this fee.
(iii) Proof of purchase is needed to validate any warranty claim.
(iv) If the product needs repair, the end-user will be required to return the product to us.
(v) Roland can arrange collection (a £10 fee is payable).
(vi) If the end-user sends product to Roland directly we advise that the product is insured.
25. We use your personal information to provide the services you've requested (i.e. to create an account/process your order.) We will not pass your details on to any third parties without prior consent.
26. We promise that your personal information is secure - Secure servers protect your information using advanced encryption and firewall technology throughout the ordering process. Once your transaction is complete we DO NOT store your credit card number anywhere, further protecting you.
27. PayPal is a global online payment system. PayPal is a secure way to send and receive money online with or without entering a credit card number. You do not need a PayPal account to use PayPal. PayPal lets anyone with an e-mail address securely send online payments without a credit card. Personal accounts are free. PayPal uses SSL technology to keep your information safe. We do not see your credit card or bank account number.
